I have read and understood the VEENI Privacy Policy By using VEENI services, you agree to all terms of this Privacy Policy. If you disagree, please discontinue use of the service.
Article 1
General Provisions & Scope
VEENI (hereinafter "we" or "the Platform") is a premium social platform for elite Chinese professionals worldwide, operated by VEENI Pte. Ltd. This Privacy Policy applies to how we collect, use, store, share, and protect your personal information when you use VEENI services through our website, mobile applications, or other means.
This policy is formulated in accordance with China's Personal Information Protection Law, Cybersecurity Law, Data Security Law, as well as the EU General Data Protection Regulation (GDPR), Singapore's Personal Data Protection Act (PDPA), and other applicable laws and regulations.
Core Commitment: We will never sell your personal data to third-party advertisers. Your data is used solely to provide better matching services and platform experience.
Applicable Parties
All users who register for and use VEENI services
Visitors to the VEENI website or applications
Third-party developers accessing services through the VEENI API
Article 2
Information We Collect
2.1 Information You Provide
Information Type
Details
Purpose
Account Info
Name, email, phone number, password
Account registration & login
Profile Data
Photos, age, occupation, education, city, bio
Match recommendations & display
Identity Verification
ID/passport photos and numbers (encrypted storage)
Log data: IP address, access time, feature usage records, crash reports
Location info: city-level geolocation (requires your explicit authorization)
Usage behavior: page views, clicks, swipes, and other interaction data (anonymized)
2.3 Third-Party Sources
If you log in through third-party accounts such as WeChat or Google, we may receive basic information authorized by that platform (avatar, nickname). We will not obtain information beyond your authorized scope.
Article 3
How We Use Information
We use collected information solely for the following purposes:
Providing, maintaining, and improving VEENI platform core features
Running AI matching algorithms to recommend partners that fit your preferences
Verifying user identity to prevent fake accounts and fraud
Processing membership subscriptions, refunds, and billing
Sending you service-related notifications (new messages, event reminders, etc.)
Conducting platform security monitoring and handling reports and violations
With your consent, sending marketing content (can be unsubscribed anytime)
Complying with legal requirements and cooperating with lawful investigations
About AI Matching: Our algorithm analyzes your behavioral data (such as which profiles you viewed and who you interacted with) to improve recommendation quality. All data used for algorithm training is anonymized. You can opt out in "Account Settings > Privacy Controls."
Article 4
Information Sharing & Disclosure
4.1 What We Will Not Do
We will not sell your personal information to any third party
We will not use your information for ad targeting without your consent
We will not use your identity verification info for match display
4.2 When We May Share
Service Providers: Sharing necessary information with partners providing payment processing (Stripe, Alipay, WeChat Pay), cloud storage (AWS/Alibaba Cloud), SMS verification, etc. These partners are bound by strict confidentiality agreements
Legal Requirements: When we receive lawful requests from government agencies or law enforcement, we will comply with the law
Safety Protection: Necessary information may be shared to prevent fraud and protect user safety
Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as an asset, with advance notice provided
Article 5
Data Storage & Security
5.1 Data Storage
Account data is stored in Singapore by default (serving global Chinese users)
Mainland China user data is stored on China-based servers per the Data Security Law
All data transmission uses TLS 1.3 encryption
Databases use AES-256 encrypted storage
5.2 Security Measures
Identity verification info uses one-way hash encryption; staff cannot view original ID numbers
Chat content uses end-to-end encryption (E2EE)
Regular security audits and penetration testing
24/7 security monitoring with immediate alerts for suspicious logins
5.3 Data Retention Periods
Data Type
Retention Period
Account Info
Duration of account + 30 days after deletion
Chat Records
Duration of account; deleted immediately upon account closure
Payment Records
Retained for 5 years as required by law
Identity Verification
Encrypted storage after verification; deleted within 90 days of account closure
Log Data
Automatically purged after 180 days
Article 6
Your Rights
Under applicable data protection laws, you have the following rights:
Right of Access: View personal data we hold about you at any time
Right to Rectification: Update or correct inaccurate personal information
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Portability: Obtain a copy of your data in a structured, machine-readable format
Right to Restriction: Request restriction of processing of your data in certain circumstances
Right to Object: Object to use of your data for specific purposes (e.g., marketing)
Right to Withdraw Consent: Withdraw previously given consent at any time
To exercise these rights, go to "Account Settings > Privacy Controls > Download My Data," or email [email protected]. We will respond within 30 business days.
Article 7
Protection of Minors
VEENI is intended for users aged 18 and above only. We do not knowingly collect personal information from minors. If a minor user is discovered, we will immediately delete their data and terminate service.
If you are a parent or guardian and discover a minor using this service, please contact [email protected] immediately.
I have read and agree to the VEENI Terms of Service By registering or using VEENI services, you acknowledge that you have read, understood, and agree to be bound by these terms.
Article 1
Agreement Acceptance & Applicability
This User Service Agreement ("Agreement") is entered into between you and VEENI Pte. Ltd. ("VEENI," "we") and applies to all your use of the VEENI platform (including the website veeni.app and related mobile applications).
If you are using VEENI on behalf of a business or other legal entity, you represent that you have authority to bind that entity to this Agreement.
Important Notice: This Agreement contains a mandatory arbitration clause and a class action waiver (see Article 12). Please read carefully.
Article 2
Registration & Accounts
2.1 Eligibility
Natural person aged 18 or above
Full civil capacity
Not previously permanently banned from VEENI
Register using real and accurate personal information
2.2 Account Security
You are responsible for all activities under your account. If you discover unauthorized use, contact [email protected] immediately. VEENI is not liable for losses caused by your failure to safeguard account credentials.
2.3 Identity Verification
To ensure platform authenticity, VEENI requires users to complete identity verification. Verification information is used solely for security purposes and is never displayed to other users. Users who decline verification will have limited access to features.
Article 3
Services & Membership Benefits
3.1 Free Services
Account registration and basic profile setup
Limited daily browsing recommendations
Receiving messages from other users (after matching)
3.2 Paid Membership
Tier
Key Benefits
Price
Gold Member
Unlimited browsing, priority display, see who liked you
¥298/mo or ¥2,388/yr
Diamond Member
All Gold benefits + incognito mode, super likes, dedicated support, priority event registration
¥698/mo or ¥5,988/yr
3.3 Subscription Terms
Subscription fees are charged in full at purchase; no pro-rata refunds
Annual plans auto-renew; email reminder sent 7 days before expiry
Auto-renewal can be disabled anytime in "Account Settings > Subscription & Billing"
After disabling renewal, benefits remain active until the current billing cycle ends
Article 4
User Conduct
4.1 Prohibited Behavior
When using VEENI, you must not:
Post false personal information, fake photos, or impersonate others
Harass, threaten, discriminate against, or mistreat other users
Post pornographic, violent, illegal, or inappropriate content
Use the platform for commercial purposes (recruiting, marketing)
Scrape platform data or use automated tools for bulk operations
Attempt to hack, interfere with, or damage platform systems
Sell, transfer, or lend your account to others
Post personal contact information to redirect users to other platforms
4.2 Content Responsibility
You bear full responsibility for all content you post. VEENI has the right but not the obligation to review user content, and may remove violations without prior notice.
Article 5
Account Suspension & Termination
5.1 VEENI's Rights
If you violate this Agreement, VEENI may take the following actions without prior notice:
Issue a warning and require corrective action
Temporarily restrict account features
Suspend or permanently ban your account
Remove violating content
Report illegal activities to relevant law enforcement
5.2 Appeal Process
If you believe the action was made in error, you may submit an appeal within 30 days via [email protected] with supporting evidence. We will respond within 10 business days.
Article 6
Intellectual Property
All content on the VEENI platform (including but not limited to UI design, text, images, code, algorithms, and trademarks) is owned by VEENI Pte. Ltd. and protected by intellectual property laws. Unauthorized copying, modification, distribution, or commercial use is prohibited.
Content uploaded by users remains the property of the user. Users grant VEENI a worldwide, non-exclusive, royalty-free license to use such content for providing and improving platform services. This license terminates upon account deletion.
Article 7
Disclaimers
VEENI provides a platform for users to connect, but bears no responsibility for relationship outcomes, dating safety, or any offline behavior
We strive for platform stability but do not guarantee uninterrupted service; maintenance may require temporary suspension
We do not guarantee AI matching results will meet your expectations
Users bear their own responsibility for offline meeting safety; we recommend meeting in public places
Safety Tip: Always meet strangers in public places, inform a trusted friend of your plans, and trust your instincts. In case of danger, call local emergency services.
Article 8
Refund Policy
Membership subscriptions are generally non-refundable once activated
If a VEENI system failure renders the service unusable for more than 72 hours, a pro-rata refund may be requested
Accidental purchases (e.g., duplicate subscription) may be refunded within 24 hours
Refunds are processed within 7-10 business days to the original payment method
Article 9
Governing Law & Dispute Resolution
This Agreement is governed by and construed under Singapore law. Disputes shall first be resolved through amicable negotiation. If negotiation fails, disputes shall be submitted to the Singapore International Arbitration Centre (SIAC) under its rules; the seat of arbitration shall be Singapore, with proceedings in Chinese or English.
For Mainland China users, matters subject to mandatory provisions of Chinese law shall be governed by applicable Chinese law.
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